Shanghai has launched the "Shanghai Pass," a new tourism card designed to offer seamless experiences across various scenarios.

This guide will help you understand how to make the most of your Shanghai Pass, whether you're navigating public transportation, exploring cultural sites, or enjoying the local shopping and dining scenes.

Q: What is the Shanghai Pass?

A: The Shanghai Pass is a versatile prepaid card designed for overseas tourists and visitors to Shanghai. It simplifies access to transportation, cultural venues and shopping centers by addressing common issues such as difficulties with mobile payments and reservations. In short, it's like an upgraded transport card that allows the holder to pay for more tourism-related services and goods.

Q: Can I use Shanghai Pass now?

A: Yes. It has been in use since its launch on May 19 for China Tourism Day.

Q: How can I purchase, recharge, refund, or repair Shanghai Pass?

A: Shanghai offers a variety of service centers for travelers using Shanghai Pass.

These sites can be found at major transportation hubs and Metro stations across the city.

Key service points include the international arrivals area at both Pudong Airport T2 and Hongqiao Airport T1. Additionally, there are several service points at key stations on Metro lines 1, 2, 3, 4, 10 and 11.

These centers provide card purchase, top-ups, refund and repair services, ensuring travelers can easily manage their Shanghai Pass.

Here is the list of Shanghai Pass service centers:

Pudong Airport Terminal 2 Service Point:

International Arrival Exit, Pudong Airport Terminal 2

Hongqiao Airport Terminal 1 Service Point:

Service Counter 102, International Arrival Exit, Hongqiao Airport Terminal 1

Lujiabang Road Service Center:

1298 Lujiabang Road (near South Xizang Road)

Jiujiang Road Service Center:

609 Jiujiang Road (near Zhejiang Road)

Metro Line 1:

Xinzhuang Station

People's Square Station

Xujiahui Station

Shanghai Railway Station

Metro Line 2:

Zhongshan Park Station

Jing'an Temple Station (Address: 1616 West Nanjing Road, Jing'an District)

Longyang Road Station

Guanglan Road Station

Century Avenue Station

Songhong Road Station

Loushanguan Road Station

Lujiazui Station

Metro Line 2 & Line 10:

Hongqiao Terminal 2 Station (Hongqiao Airport T2)

Hongqiao Hub Service Station

Metro Line 3:

Caoyang Road Station

Yishan Road Station

Metro Line 4:

Dalian Road Station

Metro Line 10:

South Shaanxi Road Station

Metro Line 11:

Oriental Sports Center Station

Q: Where can I use the Shanghai Pass?

A: The pass covers all public transportation in Shanghai, including buses, metro, taxis and ferries. It's also valid in over 330 cities across China, covering major tourist destinations like Beijing, Guangzhou, Xi'an, Qingdao, Chengdu, Sanya and Xiamen. Additionally, it can be used at various tourist attractions, museums, shopping malls, supermarkets and convenience stores.

Q: Which popular attractions accept the Shanghai Pass?

A: The following are some notable attractions in Shanghai where visitors can use the pass for ticket purchases or payments:

• Oriental Pearl Tower
  
• Shanghai Museum
  
• Shanghai Museum East Branch
  
• Shanghai Wild Animal Park
  
• Huangpu River Cruise
  
• Shanghai Tower Observation Deck
  
• Shanghai Haichang Ocean Park
  
• Shanghai Natural History Museum
  
• Shanghai Astronomy Museum
  
• Jin Mao Tower
  
• Shanghai Ocean Aquarium
  
• China Art Museum
  
• Guangfulin Cultural Site
  
• Shanghai Happy Valley
  
• Shanghai Chenshan Botanical Garden
  
• Shanghai Zoo
  
• Great World Entertainment Center
  
• West Bund Art Museum
  
• Power Station of Art
  
• Shanghai Auto Museum
  
• Shanghai City Sightseeing Bus
  
• Guanfu Museum
  
• Shanghai Film Museum
  
• Aurora Museum
  
• Madame Tussauds
  
• Guyi Garden
  
• Xisha Mingzhu Lake Scenic Area
  

Q: Can the Shanghai Pass be used for shopping?

A: Yes, cardholders can make purchases at popular locations like New World City shopping center, Shanghai First Foodhall and convenience stores like Haode and Liangyou throughout the city.

Here is a list of retail outlets where the pass can be used for shopping:

• New World City
  
• Shanghai First Foodhall
  
• Nonggongshang Supermarkets
  
• Alldays Convenience Stores
  
• Kedi Convenience Stores
  
• Liangyou Convenience Stores
  
• Laiyifen Snack Stores
  
• Huijin Department Store
  
• Shanghai No.1 Dispensary
  

Q: Are there any special features of the Shanghai Pass?

A: Yes, the back of the Shanghai Pass features a unique QR code that provides access to service guides, attraction recommendations, and discount information. Cardholders can also enjoy fast-track entry at certain attractions.

Q: What are the refund policies for the Shanghai Pass?

A: The card fee of 20 yuan is non-refundable. For balances under 100 yuan, no service fee is charged; the balance is refunded in cash. For balances of 100 yuan, a 5-percent service fee applies, refunded in cash with proof of purchase. Balances over 100 yuan are not refundable.

Q: Does the Shanghai Pass require real-name authentication? Can it be reported as lost?

A: The Shanghai Pass is an anonymous card and does not require real-name authentication. It cannot be reported as lost.

Q: Does the Shanghai Pass offer any transportation discounts?

A: Yes, it offers the same transfer discounts as the Shanghai Public Transportation Card. For example, holders received a 1-yuan discount when using the card on buses or Metro within 120 minutes of a transfer. After spending 70 yuan in a month on Metro rides, users get a 10-percent discount.

Q: Is there a deposit required for the Shanghai Pass? What is the maximum stored value?

A: There is no deposit required for the card. The maximum stored value is 1,000 yuan.

Q: Can the Shanghai Pass be used for overdrafts? What if my card balance is insufficient?

A: The Shanghai Pass cannot be used for overdrafts, and users need to have sufficient funds to make a purchase. You can top up the card at Metro station service points, self-service machines and convenience stores like Allday and Kedi.

Q: Do I need to make reservations when purchasing tickets with the Shanghai Pass?

A: No, you do not need to make reservations when purchasing tickets with the Shanghai Pass. However, during peak travel seasons, tickets may sell out, so it's advisable to check availability in advance and plan your visit accordingly.

With this Q&A guide, you're all set to explore Shanghai with your Shanghai Pass. Enjoy the convenience and benefits as you navigate the city's vibrant culture, iconic landmarks and bustling shopping areas.